Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Shorenstein
  2. Building Operations
    1. Building Management Office
    2. Building Hours and Access
    3. Holidays
    4. Rental Remittance
  3. Building Services
    1. Conference Center
    2. Deliveries, Freight Elevator and Loading Dock
    3. Elevator Service
    4. HVAC
    5. Janitorial
    6. Mail Service
    7. Maintenance Requests
    8. Parking, EV Charging and Bicycle Parking
    9. Recycling And Composting Program
    10. Security
    11. Signage and Directory
    12. Telecom Providers
  4. Emergency Procedures
    1. Emergency Preparedness Resources and Training
    2. Emergency Contacts
    3. Biological, Chemical, Radiologic Event and Pandeminc
    4. Bomb Threat and Suspicious Device
    5. Civil Disturbance
    6. Elevator Malfunction
    7. Fire and Life Safety Systems
    8. Flooding
    9. Homeland Security
    10. Medical Emergency
    11. Power Failure
    12. SafetyMax
    13. Severe Weather and Natural Disasters
    14. Threatening Person and Armed Intruder
    15. Toxic Hazards
  5. Policies and Procedures
    1. Air Quality
    2. Animals
    3. Bell or Buzzer System
    4. Building Directory
    5. Care of Tenant Space and Building
    6. Change To Building Name and Address
    7. Electrical and Gas Connections
    8. Furnishing Ice, Water, and Towels
    9. General Building Rules and Regulations
    10. Installation of Heavy Articles
    11. Janitorial
    12. Keys and Locks
    13. Landlord's Reservation of Rights
    14. Lost or Stolen Items
    15. Merchandise Sales, Lodging, Cooking, Vending Machines, Sale of Alcohol
    16. Obstructions
    17. Parking and Traffic Regulations
    18. Quiet Enjoyment
    19. Recycling
    20. Signs, Awnings and Advertising
    21. Smoking
    22. Soliciting and Peddling
    23. Special Work and Service Requests
  6. Insurance Requirements
  7. Moving Procedures
  8. Tenant Alterations and Construction

Recycling And Composting Program

Sustainability: Introduction

Shorenstein’s management strategy focuses on continuous evaluation and improvement of building performance. Through industry-leading operating procedures and adoption of proven efficiency technologies, Shorenstein embraces opportunities to improve building sustainability.

 

Why It’s Important

Did you know that 95% of Global 250 companies issue sustainability reports?  Sustainable operation cuts costs, reduces risk, and enhances brand value. However, choosing to operate sustainably is more than a competitive edge - it’s a collective obligation. Organizations of all types have recognized the importance of responsible business practices to customers, employees, investors, and the public.

 

Shorenstein’s Efforts

Shorenstein management procedures include:

  • Green cleaning
  • Integrated pest management
  • Waste and e-waste recycling
  • Energy efficiency standards
  • Water efficiency standards
  • Green construction standards
  • Tenant outreach

We make sustainability a priority. We invite you to learn more about our program and what you can do in your own space.

1Ernst and Young, Value of Sustainability Reporting.

Green: What You Can Do

What You Can Do: Help Us Flip the Switch

Flip the Switch is Shorenstein’s tenant sustainability program. Visit the Flip the Switch Site for ideas, tools, and resources to start or expand your organization’s sustainability efforts. The Flip the Switch program includes resources such as:

 

Tenant Sustainability Action Guide with information to help our tenants enhance the environmental performance of their own operations.

 

Green: ENERGY STAR

Denver City Center is an EPA ENERGY STAR certified building! ENERGY STAR building certification is part of the U.S. Environmental Protection Agency's (EPA) broader program for rating the energy efficiency of a wide range of products. Shorenstein began voluntarily benchmarking building energy performance using the ENERGY STAR Portfolio Manager tool in 2008 and benchmarks all eligible buildings.

The ENERGY STAR program rates the energy efficiency of buildings on a 1 to 100 percentile scale. A score of 75 means that a building is more efficient than 75% of comparable buildings.

 

Green: LEED Certification

Denver City Center is LEED Gold Certified!

The U.S. Green Building Council's LEED (Leadership in Energy and Environmental Design) certification program is an internationally-recognized performance rating system for the design, construction, and operation of real estate assets. Shorenstein pursues LEED wherever certification is appropriate for the property type. Shorenstein operates all properties to the LEED for Existing Buildings standard, including green cleaning practices, integrated pest management, waste and e-waste recycling, and energy and water efficiency standards across the entire portfolio. Our Green Building Construction Standards require all construction and tenant improvement projects to meet the LEED Interiors criteria for indoor environmental quality, energy and water efficiency, sustainable materials procurement, and waste management.

TENANT SERVICES

BE PREPARED

EMERGENCY PREPAREDNESS

We invite you to learn how to implement your own emergency preparedness plans by using the resources from our PREP website.

LIFE SAFETY & SECURITY

Become familiar with the life safety information specific to your building and location. Sign in to Building Safety Solutions to view the multimedia presentation that will help you in a crisis event.

SAFETYMAX

Purchase first aid supplies and emergency provisions and sign up for CPR, FA, AED training on our custom order site with corporate pricing, product guidelines, and other tools.