Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Shorenstein
  2. Building Operations
    1. Building Management Office
    2. Building Hours and Access
    3. Holidays
    4. Rental Remittance
  3. Building Services
    1. Conference Center
    2. Deliveries, Freight Elevator and Loading Dock
    3. Elevator Service
    4. HVAC
    5. Janitorial
    6. Mail Service
    7. Maintenance Requests
    8. Parking, EV Charging and Bicycle Parking
    9. Recycling And Composting Program
    10. Security
    11. Signage and Directory
    12. Telecom Providers
  4. Emergency Procedures
    1. Emergency Preparedness Resources and Training
    2. Emergency Contacts
    3. Biological, Chemical, Radiologic Event and Pandeminc
    4. Bomb Threat and Suspicious Device
    5. Civil Disturbance
    6. Elevator Malfunction
    7. Fire and Life Safety Systems
    8. Flooding
    9. Homeland Security
    10. Medical Emergency
    11. Power Failure
    12. SafetyMax
    13. Severe Weather and Natural Disasters
    14. Threatening Person and Armed Intruder
    15. Toxic Hazards
  5. Policies and Procedures
    1. Air Quality
    2. Animals
    3. Bell or Buzzer System
    4. Building Directory
    5. Care of Tenant Space and Building
    6. Change To Building Name and Address
    7. Electrical and Gas Connections
    8. Furnishing Ice, Water, and Towels
    9. General Building Rules and Regulations
    10. Installation of Heavy Articles
    11. Janitorial
    12. Keys and Locks
    13. Landlord's Reservation of Rights
    14. Lost or Stolen Items
    15. Merchandise Sales, Lodging, Cooking, Vending Machines, Sale of Alcohol
    16. Obstructions
    17. Parking and Traffic Regulations
    18. Quiet Enjoyment
    19. Recycling
    20. Signs, Awnings and Advertising
    21. Smoking
    22. Soliciting and Peddling
    23. Special Work and Service Requests
  6. Insurance Requirements
  7. Moving Procedures
  8. Tenant Alterations and Construction

Threatening Person and Armed Intruder

  • Immediately report any situation involving a threatening person to the Atlanta Police Department by calling 911. Also notify the Building Management Office.
  • Provide as much information as possible including a physical description of the person(s) and their location. Also, the statements made by said Person(s) and if they are armed.
  • Also, report the presence of any suspicious individuals in or about the property to Property Management. A physical description of the person and the location they were last seen will also be important information to communicate.

TENANT SERVICES

BE PREPARED

EMERGENCY PREPAREDNESS

We invite you to learn how to implement your own emergency preparedness plans by using the resources from our PREP website.

LIFE SAFETY & SECURITY

Become familiar with the life safety information specific to your building and location. Sign in to Building Safety Solutions to view the multimedia presentation that will help you in a crisis event.

SAFETYMAX

Purchase first aid supplies and emergency provisions and sign up for CPR, FA, AED training on our custom order site with corporate pricing, product guidelines, and other tools.